Shuttle Experience Manager

If you’re a people person with a knack for the finer things in flight, this opportunity has your name written all over it. Use your attentive abilities to ensure that members’ travel experiences are on par with JetSmarter standards, from runway to destination.

What We’re Looking For:

  • Arrive at the JetShuttle to set up and pleasantly greet guests
  • Breakdown all JetSmarter props and setup
  • Excellent customer service and a sharp appearance
  • Act as an informational liaison for guests telling them about what the city has to offer and great spots to check out
  • Identify opportunities to retain members and increase member satisfaction
  • Coordinate travel related concierge services in-flight and on the ground, including but not limited to: arranging hotel reservations, catering requests, transportation booking, dining/entertainment reservations, and special requests
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guests satisfaction
  • Anticipate member’s needs and proactively provide refined luxury service
  • Maintain positive member relations at all times by using good judgment and the ability to multi-task
  • Responsible for entering new member data into CRM system
  • Maintain complete confidentially with member information
  • Light travel may be required
  • Report directly to Head of Member Experience
  • Bachelor’s Degree in Communications, Hospitality, Management or related field
  • Aviation Industry knowledge, Flight Attendant experience preferred
  • 1+ years experience in client service, concierge, hospitality, and/or member relations
  • Thrives in fast-paced, always evolving environment
  • Experience working with high-level clients
  • Must be fluent in English language including excellent spelling and grammar
  • Experience working in a Customer Service environment answering high volumes of inquiries via phone and/or email highly preferred
  • Strong computer skills, proficient in Microsoft Office

 

APPLY HERE

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